Privacy Policy

1. Introduction

jayexx ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every player who registers and plays on the jayexx platform at jayexx.net. This Privacy Policy describes the categories of personal information we collect, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights available to you regarding your own data.

This policy applies to all users of the jayexx platform, including visitors who browse without registering, registered account holders, and players who access the platform via any device or browser from anywhere in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy should be read alongside the jayexx Terms & Conditions and Responsible Gaming Policy. Together these three documents form the complete agreement governing your use of the Platform.

If you have questions about any aspect of this policy, please contact our support team at [email protected] or via the 24/7 live chat available in your account dashboard.

2. Personal Data We Collect

2.1 Registration Data

When you create a jayexx account, we collect the following information that you provide directly:

• Full legal name
• Date of birth (used to verify you are 18 years of age or older)
• Email address
• Mobile phone number (used for account verification and support communications)
• Preferred username and encrypted password
• Country of residence (Bangladesh)

2.2 Identity Verification Data

To comply with anti-money-laundering obligations and to confirm player identity before processing withdrawals, we may request:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of payment method (screenshot or confirmation from bKash, Nagad, Rocket, or Upay)
• Proof of address (utility bill, bank statement, or similar dated document)
• A selfie or live photograph for identity confirmation, where required

2.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect transaction records including:

• Deposit and withdrawal amounts in BDT
• Payment method used (bKash account number, Nagad number, Rocket number, or Upay number — partial identifiers only)
• Transaction timestamps and reference numbers
• Account balance history

2.4 Gameplay and Betting Data

We automatically record your activity on the Platform including:

• Games played, bets placed, and bet outcomes
• Stakes, odds selected, and winnings received
• Session duration and frequency of platform use
• Bonus credits claimed and wagering progress

This data is used primarily to operate the Platform correctly, detect problem gambling patterns for responsible gaming purposes, investigate disputes, and prevent fraudulent activity.

2.5 Technical and Device Data

When you access jayexx, our servers automatically collect certain technical information:

• IP address and approximate geographic location derived from IP
• Device type (mobile, tablet, or desktop), operating system, and browser type
• Pages visited on the Platform and time spent on each page
• Referring URL (the page from which you navigated to jayexx, if applicable)
• Session cookies and local storage identifiers

2.6 Support and Communication Data

If you contact jayexx's support team via live chat or email, we retain records of those communications including the content of messages, the date and time of contact, and the resolution reached. These records are used to improve our support quality and to maintain an audit trail of player interactions.

3. How We Use Your Personal Data

The table below summarises the primary purposes for which jayexx uses the personal data it collects:

Purpose	Data Categories Used
Account creation and management	Registration data, device data
Identity verification and fraud prevention	Registration data, identity verification data, transaction data
Processing deposits and withdrawals	Financial transaction data, identity verification data
Delivering and improving Platform features	Gameplay data, device data, technical data
Responsible gaming monitoring	Gameplay data, session data, account history
Bonus and promotion administration	Registration data, gameplay data, transaction data
Customer support and dispute resolution	All categories as required by the specific enquiry
Legal and regulatory compliance	All categories as required by applicable obligations
Security and anti-fraud monitoring	Technical data, transaction data, gameplay data
Platform analytics and performance	Aggregated, anonymised technical and gameplay data

jayexx does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where automated systems flag an account for review (for example, for suspected fraud or bonus abuse), a human member of our team reviews the case before any action is taken.

4. Legal Basis for Processing

jayexx processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and jayexx — specifically, to operate your account, process transactions, and provide betting and casino services.
• Legal obligation: Certain processing is required to comply with applicable laws, including anti-money-laundering requirements, age verification obligations, and fraud prevention duties.
• Legitimate interests: jayexx processes some data based on legitimate business interests, including Platform security, fraud detection, improving service quality, and responsible gaming monitoring, provided such interests are not overridden by your rights.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we do so on the basis of your prior consent. You may withdraw consent at any time by contacting our support team.

5. Data Sharing with Third Parties

5.1 Payment Processors

To facilitate deposits and withdrawals, jayexx shares limited transaction data with mobile financial service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (UCB Bank). These providers receive only the information necessary to execute and confirm the specific transaction. They are bound by their own privacy policies and applicable financial regulations.

5.2 Identity Verification Providers

jayexx may use third-party identity verification services to assist with document authentication. Where this occurs, the verification provider receives the identity documents you submit solely for the purpose of confirming their authenticity. Verification providers are contractually prohibited from using this data for any other purpose.

5.3 Game Studio Providers

Casino games available on jayexx are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game, limited session data (such as a session token and stake amount) is transmitted to the relevant studio to enable the game to function. Game studios do not receive your registration details, payment information, or full account history.

5.4 Legal and Regulatory Disclosure

jayexx may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. We will always seek to limit such disclosure to the minimum data necessary to satisfy the specific legal requirement.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the jayexx business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and the privacy implications via the Platform or by email prior to the transfer taking effect.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by a website to store information about your session, preferences, and behaviour. jayexx uses cookies and similar technologies (including local storage and session tokens) to keep you logged in, remember your preferences, and analyse how the Platform is used.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function — these enable your login session, keep your account secure, and allow transactions to be processed. These cannot be disabled without breaking Platform functionality.
• Functional cookies: Remember your preferences such as language settings and last-visited sections of the Platform to improve your experience.
• Analytical cookies: Collect aggregated, anonymised data about how players use the Platform (pages visited, session length, navigation paths) to help us improve the product.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies stored by specific websites. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features. Instructions for managing cookies are available in the help documentation of your preferred browser.

7. Data Retention

jayexx retains personal data for as long as your account is active and for a defined period following account closure, as described below:

• Active account data: Retained throughout the life of your account and for as long as it is needed for the purposes described in this policy.
• Transaction records: Retained for a minimum of five years following the date of each transaction to meet anti-money-laundering record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years following account closure, or longer if required by applicable law.
• Support interaction records: Retained for three years following the date of the interaction.
• Technical and device data: Aggregated and anonymised after 12 months; identifiable technical logs are retained for up to 12 months for security and fraud investigation purposes.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request early deletion of certain data categories by contacting our support team — please note that deletion requests are subject to any overriding legal retention obligations.

8. Data Security

jayexx implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of passwords — your password is never stored in plain text.
• Role-based access controls — only staff with a specific operational need are permitted to access identifiable player data.
• Regular security assessments and vulnerability scanning of our infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Automated monitoring for unusual account activity patterns that may indicate a security incident.

While jayexx takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9. Your Data Rights

As a player on the jayexx platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] or via 24/7 live chat.

• Right of access: You may request a copy of all personal data we hold about you. We will respond to verified access requests within 30 days.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal retention obligation.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You may request a copy of data you have provided to us in a structured, machine-readable format, to the extent technically feasible.
• Right to withdraw consent: Where processing is based on your consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on jayexx's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

10. Minors and Age Protection

The jayexx platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the account registration process, and we may request additional documentary proof of age before activating an account or processing a withdrawal.

If jayexx becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be closed immediately, all balances will be forfeited, and all associated personal data will be deleted in accordance with our data retention policy.

Parents and guardians are encouraged to use parental control and internet filtering software to prevent underage individuals from accessing gambling websites. jayexx fully supports responsible parenting efforts in this regard.

11. Third-Party Links and Embedded Content

The jayexx platform may contain references to third-party game studios and payment providers in the course of delivering its services. jayexx is not responsible for the privacy practices of any third-party service. Each third-party provider operates under its own privacy policy, which governs how that provider collects and handles data.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your jayexx account, including those of your chosen payment provider (bKash, Nagad, Rocket, or Upay) and any game studio whose titles you play on the Platform.

12. Changes to This Privacy Policy

jayexx reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made — that is, changes that substantively affect how your data is collected, used, or shared — we will notify you via the Platform or by email to your registered address at least 7 days before the changes take effect.

Non-material changes (such as formatting corrections, clarifications that do not alter the substance of any clause, or updates to contact details) may take effect immediately without prior notice.

The current version of this Privacy Policy is always available at jayexx.net/privacy-policy. The "Last updated" date at the top of this document reflects when the most recent revision was made. Continued use of the Platform following the effective date of any revised policy constitutes your acceptance of the updated terms.

13. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jayexx support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via your account dashboard — every day of the year, including all public holidays observed in Bangladesh.
• Response Time: Email enquiries are responded to within 24 hours. Live chat responses are typically provided within minutes.

All privacy-related communications are handled in English and treated with the highest level of confidentiality. Requests relating to data access, rectification, or deletion are processed by a dedicated team member and actioned within 30 days of receipt of a verified request.

If you are not satisfied with how jayexx has handled your data enquiry, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.